Position
We are looking for a proactive and user-obsessed Customer Success Manager (Trading Support) to join our team. You will be the frontline voice for our users, helping them onboard, troubleshoot, and maximize the value of their automated trading experience. This is a part-time, remote-friendly role ideal for someone with fintech or trading support experience.
Key Responsibilities:
At the core of our company is a belief in people — their potential, growth, and impact. We foster a culture where curiosity is encouraged, ownership is rewarded, and skill-building is constant. Whether you're here to specialize or expand your range, we provide the tools, mentorship, and flexibility to thrive. Our compensation is competitive, and every team member shares in the company’s success — including equity options that reflect the value you help create.
- Guide users through onboarding, setup, and platform navigation.
- Provide responsive support for live trading and broker integration issues.
- Educate users on bot performance, safety settings, and dashboards.
- Relay user feedback to the product and engineering teams.
- Help build and maintain a positive, results-driven user community.
Necessary Skills:
- Strong communication skills and empathy for users at all skill levels.
- Experience with trading platforms (MT5/MT4) or fintech support roles.
- Ability to troubleshoot technical issues and explain solutions clearly.
- Self-motivated and comfortable working independently.
- Passion for helping others succeed in trading and automation.
Join us and play a key role in shaping the future of automated trading — where bold thinking meets real-world execution.
